Was waren die Highlights Ihres Urlaubs? Schwimmingpool (Größe) und der Garten
 Wie war Ihr Gesamteindruck der Unterbrungung? Sehr Gut
Gab es unangenehme Überraschungen? Nicht wirklich, aber ein Problem könnte die SPrache sein. Wir hatten zwar die Telefonnummer des Vermieters, der spricht aber kein einziges Wort Englisch. Gleichzeitig spreche ich nicht wirklich Italienisch, d.h. die Verständigung wäre praktisch unmöglich. Weiters gibt es für das Haus nur einen Schlüssel und das für 7 Personen --> ist ein bisschen wenig.
Haben Sie andere Anmerkungen?
Thomas Freudenthaler
Austria
Mai 2011

What were the highlights of your holiday? Tuscany overall. The property was also very good and we enjoyed the pool which was impeccably maintained. The position was also great.
what was your overall impression of the accommodation?    Great!
Did you have any unpleasant surprises? No. All good.
Do you have any other comments? The owner was very pleasant and approachable which was nice. Maybe we could have had some instructions in English re: some of the houskeeping stuff (although the owner was very good in that he did go through some stuff at tee beginning of our stay - but we did forget to ask a few things. Specifically - it would help for a) simple instructions for the washing machine and dishwasher (really to maximise his machine wear and tear as well so people are not randomly selecting buttons - not us of coures as we paid attention! b) simpel instrutions on TV stuff and what controls what c) where to dispose of garbage c) where the pool lights are d) the nearest shopping supermarket (Figolione vs Chianti). Some shorter cues for the billiard table would be great (as kids could not use the adult sized cues well) BUT these are all MINOR. Also one small frying pan (both the ones we had were large)? We had a FABULOUS stay and loved the cosy but roomy house.
Pamela Palasanthiran
Australia
July 2010

What were the highlights of your holiday? swimming in the pool, a special dinner in the Villa cooked by Andrea (who you recommended), driving around Tuscany (and Pisa was a delight) and the very best of all was a fantastic dinner our last night in a wonderful restaurant in Greve in Chianti just as you are about to enter the main square. The name of the restaurant is Gallo Nero, the decor is quite modern and elegant and it is run by 3 generations of the same family (grandmother, mother and daughter) and the home-made Italian dishes (particularly those prepared by the grandmother) are some of the best we have ever tasted.. We just happened to come across it by accident (it was not mentioned in any of your material) and it was definitely the highlight of our stay in Chianti. Please recommend it to anyone staying in the area. It was a real treat and very reasonable in cost for the superb quality of the food.
what was your overall impression of the accommodation?    The location and the view over the countryside (even though no grape vines or olive trees) was beautiful and the pool was fantastic. The Villa was very spacious and the kitchen was delightful as well as the outdoor patio with its large table, chairs and the fantastic view. The living room furniture was not comfortable to sit in, however.
Did you have any unpleasant surprises? A couple. The lounge chairs in the living room were mainly upright antique furniture that was not conducive to relaxing in so we spent hardly any time there at all. The owners were wonderful, cleaned the pool every day, but did not speak any English so it was difficult to get advice from them. This emphasizes the need to have a more informative journal in the Villa for the use of guests. Also, It was a little disappointing to have to buy such things as salt, pepper, dishwashing soap, sugar, ketchup, paper towels etc when you would think that some of these things would carry over from the previous occupants and you would then buy, as required, to replenish the supply. We left the food and incidentals that we didn't use for the next tenants (assuming the cleaning staff didn't just take them away).
Do you have any other comments? Some info in the Villa as to where you can shop nearby for essentials like milk and bread, would be helpful. It took us three days before we were able to find a shop a little way down the road and around the corner where we could do basic shopping without having to take the longer trip into Greve where there was a supermarket.
Michael Davies
Canada
September 2009

Overall impression: CONSISTENT WITH THE DESCRIPTION, VERY GOOD. THE OWNER WAS VERY HELPFUL AND WELCOMING.
Highlights: SUN, SWIMMING POOL AND SCENERY.
Unpleasant surprises: NONE.
Azad (UK)

Overall impression: Excellent a great chillout place
Highlights: Excellent local Food and wine(Trattoria le Cornacchie in la Panca)and visiting all the main Tuscan cities in our central area.
Unpleasant surprises: No
Michael (UK)

Overall impression: WOW!!!!  It was perfect.
Highlights: Just taking it easy around the villa.  Of course, traveling around Tuscany & seeing the sights was great.  (Also, we loved the restaurant in La Panca.)
Unpleasant surprises: NONE
Harry  (USA)

Overall impression: Good - plenty of space
Highlights: The pool was fantastic & the owners of the villa were lovely. Also
hiring chef Andrea & the Il Fiasco 'team' to serve us a meal at the
villa was brilliant and was the icing on a lovely day which included a
birthday & engagement.
PS The restaurant at La Planca (Le Cernacchie Trattoria) was excellent &
only 5 mins away.
Unpleasant surprises: We would have liked some comfortable seats in the entrance hall area
where we could all have collected together but would have a cool breeze
with the main door open. The lounge area was associated with one of the
bedrooms and was rather dark and difficult to sit together as a single
group of seven. Trying to get some air in there meant moving a lot of
furniture & opening huge shutters and we didn't want to upset the place
for a short time. All the seats we used regularly were very upright.
Peter  (UK)

Hi Lisa,
Just wanted to let you know that the Docciolina Villa did not dissapoint, it was even more beautiful than the pictures.  We were there for one week from Sept. 1-8, 2007 to celebrate my 50th birthday.  The villa was spotless clean with everything we needed, the view was wonderful as was the very clean pool.  Carlo came every morning to clean the pool, he was the most wonderful host and never entered the villa while we were there, he just cleaned the pool and
left.   I would highly recommend this villa for pure relaxation and
excellent location for daily wine touring.
Cheryl

Unfortunately, all good things must come to an end. We left Italy on June 17th after two wonderful weeks in the Tuscany area. The villa was even more beautiful and comfortable than depicted on your website. Carlo, the caretaker, was very kind and arrived every morning to check on things and to clean the pool. Our vacation was thoroughly enjoyable and we want to thank you and your company for making it such a memorable event. We also want to compliment you on your directions to the villa from Florence. They provided the right amount of information and we arrived without any difficulty.

We wanted to pass on a few suggestions related to this property so future customers have an even better experience:

1) Since Carlo does not speak English, it would be helpful to have general instructions on the stove, dishwasher, washing machine and TV in English.
Since we have traveled to Italy before, we could figure out the appliances, but a first-time visitor from the States may have issues. We were able to communicate with our limited Italian and he was very gracious with our less-than-perfect pronunciations. 
[TT response - suggestion passed onto villa owner]

2) Although your website stated that the villa had a microwave, one was not present (not that it mattered to us since we like to cook, but some people may be expecting one).
[TT response - we have check our information and edited the villa description accordingly]

3) Your website had good information on the surrounding area and some local restaurants, but it would be nice to have a book of current brochures and tourist information available in the villa.
[TT response - suggestion passed onto villa owner]

4) We always like to peruse a guestbook and see from where other guests in a property have traveled, so we suggest you consider starting one for this property. 
[TT response - suggestion passed onto villa owner]

5) You may want to consider giving customers some options on the starter packs. Since we are coffee drinkers, we used all of the espresso but did not touch the tea bags. Also, I doubt that many customers would use five pounds of sugar during their stay, particularly those who are only there a week.
[TT response - the starter pack can be edited by our client's when requesting it, the cost for the pack changes according to the changes a client makes]

Again, thank you very much for your fine customer service and for providing us the opportunity to stay in such a beautiful, well-appointed and well-located villa. We are already talking about our next trip and you can be assured that To Tuscany will be our first choice for renting a property.

Mille grazie,

John & Nicole Jesse (USA)