Frequently Asked Questions

At what time should we arrive and depart?
Arrival time 16.00 if you arrive after 19.00 please telephone
Departure time 10.00 am
Can you help with travel arrangements?
For help on travel arrangements by car, by plane or by train select Reach Tuscany from the home page.
Are the prices per person or per villa?
The prices displayed are per villa.
Are linen and towels provided or do I need to bring my own?
Yes linen and towels are provided and included in the price displayed, pool towels are not provided.
Is the central heating included in the price?
No, the central heating is charged on consumption when required.
Is there a swimming pool?
The private hydro massage tub is two and a half metres by two and a half metres and can comfortably accommodate four/six people.
Is there a telephone, fax, email connection available?
There is no phone, we recommend you hire a mobile phone with your car, many car hire companies now offer this service.
Is there a balcony or terrace belonging to the villa?
Yes, there is a very large covered furnished terrace.
Are there local grocery stores?
Yes in Baschi, 6 Kms away.
How far are the airports?
Florence 2 hours, Pisa 2 ½  hours, Rome 1 hour
When do I get road directions?
Directions are provided with your final confirmation, after full payment is received.
Where do I find the directions?
The directions can be found as a link on your final confirmation email. They can also be accessed by logging into your booking details using your user email and password.
If necessary, how do we contact To Tuscany once in Italy?
As all the villas are privately owned and managed we have no on-site representative however we can be contacted at any time during your stay in Italy. You can call +39 339 5351017 (English speaker), +39 334 3981530 (English speaker) or +49 (0) 898545521 and 0049 (0)178 854552 (German speaker).